Maintenance Support Services

Near East Technology maintenance services include both hardware maintenance and support services, and network software maintenance and support services.

Hardware maintenance and support services are preventive and reformative services that physically repair or optimize hardware, including contractual maintenance and per-incident repair.

Hardware support also includes online and phone technical troubleshooting and assistance fee-based hardware warranty for installation

The sale of all parts is also included, except for parts supplied with maintenance contracts.

Software maintenance and support services include long term event-driven support contracts.

Software support contracts include remote troubleshooting and support via telephone and online channels, as well as setup assistance and basic usability assistance.

In some cases, software support services may include new product installation services, installation of product updates, transitions for major versions of software, and other types of proactive or reactive onsite services.

Software products and technologies under this category include operating systems and infrastructure software.

Software support services do not include the purchase of subscriptions that grant authority and rights to use future minor versions or future major versions of the software.